Privacy Policy

1. Introduction

Hatchify Pty Ltd ("we", "us", "our") operates the SOSquat platform ("Platform", "Service"). We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including:

• The Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
• The Personal Data Protection Act 2010 (Malaysia - PDPA)
• The Personal Data Protection Act 2012 (Singapore - PDPA)
• Other applicable data protection laws in the Asia-Pacific region

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, password
• Agent Profile: Company name, REN number, business address, professional credentials
• Property Listings: Property details, addresses, prices, images, descriptions
• Payment Information: Billing details (processed securely by Stripe)
• Communications: Messages, inquiries, and support requests

2.2 Information Collected Automatically

When you use our Platform, we automatically collect:

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, features used, time spent on Platform
• Location Data: General location based on IP address; precise location if you grant permission
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies, preference cookies, analytics cookies

2.3 Information from Third Parties

We may receive information from third-party services you connect to your account, property listing websites we integrate with, and payment processors.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our Platform
• Process your account registration and manage your account
• Process payments and manage billing
• Display property listings on the map
• Communicate with you about your account, transactions, and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze usage patterns to improve user experience
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. Legal Basis for Processing (GDPR/APPs)

We process your personal information based on:

• Contract: To fulfill our agreement with you when you use our Service
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate Interests: For our business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

5. Disclosure of Information

We may share your personal information with:

• Service Providers: Third parties who assist us in operating the Platform (hosting, payment processing, analytics)
• Other Users: Property information you publish is visible to other Platform users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property

We do not sell your personal information to third parties for their marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Australia, Singapore, and other countries where our service providers operate.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements with service providers
• Compliance with applicable cross-border transfer requirements

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 Australian Privacy Principles

• Access your personal information
• Request correction of inaccurate information
• Complain about privacy breaches

9.2 Malaysian PDPA

• Access your personal data
• Correct your personal data
• Withdraw consent for processing
• Prevent processing for direct marketing

9.3 Singapore PDPA

• Access your personal data
• Correct your personal data
• Withdraw consent
• Request data portability

To exercise any of these rights, please contact us at privacy@hatchify.com.au.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how you use our Platform
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

11. Third-Party Services

Our Platform integrates with third-party services including:

• Google Maps: For map display and location services
• Stripe: For payment processing
• SendGrid: For email communications
• Property Listing Sites: For property data integration

These services have their own privacy policies. We encourage you to review them.

12. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

15. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the relevant privacy regulator:

• Australia: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
• Malaysia: Personal Data Protection Department - www.pdp.gov.my
• Singapore: Personal Data Protection Commission - www.pdpc.gov.sg